Shipping & Returns Policy NEW

Delivery Information

Mattress Order

Processing Time: 3-5 Business days

Mattress Delivery: 10-14 Business days

Accessory Orders

Processing Time: 1-2 Business days

Accessory Delivery: 5-10 Business days

Delivery times may vary during peak seasons. Orders placed on weekends will be processed on the next business day. Products may not come in the same package. Questions on orders should be directed to Orders@theultimatesnooze.com

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Sleep Trial & Return Policy

We stand behind every mattress we make. Sleep on it — and if it's not right, we'll make it right.

100

Night Sleep Trial

Night Break-In Period

30 years

Limited Warranty

$199

Mattress Return Shipping

100-Night Mattress Sleep Trial

Sleep on your new mattress for 100 nights, completely risk-free. We're confident you'll love it — but if it's not the perfect fit, we'll take care of you.

30-Night Break-In Period

Because we use only premium natural materials — certified organic latex and wool — your mattress needs a short settling period to truly become yours. Give it 30 nights before making any decisions. Most customers are glad they did.

Trial Eligibility

If your mattress isn't the right fit between night 31 and night 100, you may request a return or exchange, provided:

The mattress is in clean and sanitary condition
It is free from stains, odors, pet damage, burns, or structural damage
The law tag remains attached and untampered

Mattresses that do not meet sanitary or condition standards may be denied return eligibility.

One-Time Trial

Each mattress purchase is eligible for one return OR one exchange per order. An exchanged mattress does not receive a new 100-night trial—the original trial period continues from the original delivery date.

Mattress Exchanges

FREE

Want a different size or firmness? We make it simple with no exchange fees.

Exchange Fee	$0 — always free
Upgrade to Higher Price	Customer pays the price difference only
Downgrade to Lower Price	Difference issued as store credit (non-transferable)
New Trial Period?	No — you may only redeem one sleep trial exchange
Warranty	30-Year Limited Warranty from original purchase date
Availability	Subject to current product availability

Mattress Returns & Refunds

If your mattress truly isn't working for you, we'll take it back between nights 31 and 100 — no runaround.

Return Window	Night 31 – Night 100
Return Processing Fee	$199 return fee (waived if you choose store credit)
Refund Amount	Purchase price minus the $199 return fee
Original Shipping Charges	Shipping is not refundable
Refund Timeline	3–5 business days after receipt & inspection
Refund Method	Original payment method

Return Pickup

Approved returns are coordinated through a local pickup or donation partner where available. Customers outside our standard delivery regions may be responsible for additional freight fees.

Accessories

Sheets, Pillows & Protectors

Unopened & Sealed	30 days	None	Customer pays return shipping
Opened / LightlyUsed	30 days	20% restocking fee	Customer pays return shipping
Stained, Odored, or Damaged	—	Not eligible for return

Original outbound shipping fees are non-refundable. Refunds are issued after inspection.

Mattress Toppers

Due to hygiene considerations, mattress toppers follow the same return eligibility as our mattresses. If your topper isn't the right fit between night 31 and night 100, you may request a return or exchange under the same conditions (clean, sanitary, law tag intact).

We allow one size exchange under the following conditions:

Request made within 30 days of delivery
Item remains unopened and sealed
Exchange is for size correction only

Mattress Exchanges

FINAL SALE

All adjustable bases and frames are Final Sale. Due to their mechanical and electrical components, these items cannot be returned, exchanged, or cancelled once the order has been processed. We recommend confirming your selection before ordering — our team is happy to help.

Accessory Exchanges

Accessories may be exchanged within 30 days for a different size or option with no restocking fees. Ultimate Snooze covers exchange shipping. Exchanges are subject to product availability.

Store Credit Option

Prefer credit over a refund? We make it worth your while:

$199 return fee waived — choose store credit and we'll absorb the fee
Store credit is valid for 12 months
Applicable to any product in our store
Non-transferable and cannot be redeemed for cash

Additional Notes

Ultimate Snooze reserves the right to limit or deny returns in cases of excessive return activity, misuse of promotional offers, or policy abuse.

Freight and pickup fees for mattress returns may vary by location.

This policy may be updated at any time to maintain the best experience for our customers.