The SnoozeFit™ Comfort Commitment
Your body is unique. Your sleep is biological. Your comfort should never be guesswork.
At Snooze, we built a system that works with your physiology — and a comfort policy that does the same.
Your Comfort Isn’t a Transaction — It’s a Partnership.
Every Snooze product is engineered to support your airway, your spine, your temperature, and your recovery. But comfort is personal, and your body may need time to adapt to a cleaner, more supportive sleep environment.
That’s why we created the SnoozeFit™ Comfort Commitment — a promise to stay with you, adjust with you, and make sure your sleep environment works for your biology.
If something doesn’t feel right, we fix it. If something needs to be adjusted, we adjust it. If the match isn’t perfect, we help you find the one that is.
Your Body May Need Time to Rebalance — We Support You Through It.
Most people don’t realize how much their old mattress was interfering with their sleep: collapsing foams, trapped heat, blocked airflow, poor spinal posture.
When you switch to a clean, organic, elevated sleep system, your body begins to recalibrate.
During your 30-Night SnoozeFit™ Comfort Window, our Sleep Concierge Team is available to help optimize your comfort through:
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Comfort layer adjustments for pressure relief or added lift
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Soft or firm toppers for personalized fine-tuning
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Cooling or moisture-balancing accessories
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Pillow loft matching + cervical alignment guidance
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Base height and elevation optimization
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Personalized sleep posture coaching
Most comfort concerns resolve with simple, targeted adjustments — the kind that transform your sleep immediately.
If It’s Not the Right Fit, We Find the One That Is.
If, after working with our team, your mattress still isn’t the right match, we offer an exchange toward another Snooze product.
This isn’t about starting over — it’s about dialing in the environment your biology needs.
Our goal is to get you into the sleep surface that keeps your airway open, your spine decompressed, and your temperature stable.
In Rare Cases Where Comfort Can’t Be Achieved
On the rare occasion that comfort still isn’t achieved after adjustments and exchange options, we may guide you through a simple donation process.
You choose a local nonprofit or community organization. Once donation is confirmed with a photo or receipt, we issue either:
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a replacement, or
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store credit toward another Snooze product.
This ensures the mattress supports someone in need — instead of ending up in a landfill.
If Something’s Wrong, We Make It Right. Immediately.
Products that arrive damaged or display a manufacturer defect are replaced promptly at no cost to you, in accordance with your Snooze warranty.
We don’t debate defects. We resolve them.
Comfort for Every Layer of Sleep
For pillows, sheets, and other sleep accessories:
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Unopened items may be eligible for exchange or store credit within 30 days.
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Opened accessories may qualify for comfort adjustments or partial credit depending on condition.
Your entire sleep environment matters — not just the mattress.
Your Comfort Is Not Optional — It’s the Mission.
Sleep changes everything — mood, metabolism, focus, recovery, inflammation, longevity. That’s why your comfort isn’t just a policy for us. It’s part of the health story we’re building.
The SnoozeFit™ Comfort Commitment exists for a simple reason:
Your biology deserves the right environment. And we’re here to make sure you get it.
Contact the Sleep Concierge Team